Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "My Orders" section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to our support team at our contact us page or by email at info@loyaltycruiseclub.com

We guarantee all of the products sold through the Loyalty Program to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions: - The item must have been sold on our Loyalty Program online store - The item have not been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange request If you have a return or exchange request resulting from a defective item please reach out to our support through our contact us page for more information on how to proceed.

During sign up, we have asked for your cruise Loyalty Program number. Points added to your card may be used at any time through our online store and will be added automatically to your account.

Do note that we rely on an external server to calculate your points. Please allow a 5 business days for points to be updated to your account. For immediate assistance please email us at info@loyaltycruiseclub.com and we will check for any issues.

Points are valid based on the respective cruise line database. Should there be any issues, please contact us either at our contact us page or at info@loyaltycruiseclub.com

We currently only support EUR for charging our customers. If your credit or debit card uses another currency, you will be charged in EUR. Your bank will apply the corresponding conversion rate of the currency you choose.

We ship worldwide, extra charges will apply for orders outside of Europe. Extra charges will be based on destination, amount purchased and weight. Variables will be calculated during checkout. Free shipping is available for orders above EUR100

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order: -Europe: 3-5 business days -United-States, Canada & Central America: 10 business days -South America: 12 business days -Australia: 14 business days -Asia: 10 business days -Africa: 7 business days

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will contact you again to inform you of the expected delivery date, as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "My Orders" section on your account page.

Deliveries outside of Europe will require custom taxes. Our delivery partner will handle the clearance and will send you an invoice in local currency for the duties and taxes linked to your order. For more information, please refer the to website of the delivery partner handling your delivery.

We do accept returns in respect of the following conditions: - The item must have been sold at our Loyalty Program online store - The item have not been used in any way - The return or exchange request is made within 28 business days from the delivery date - The return is made within 14 business days of the return or exchange request - Delivery fees are of the responsibility of the customer To ask for a return and additional support, please contact us at our contact us page.

We do accept exchanges and they follow the same conditions as the return policy. In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when making the return with our support agents.

Returns are the responsibility of the buyer. Feel free to contact our support agents through our contact us page for more details.

Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 business days.

Please contact us either by the contact us page, or by email at info@loyaltycruiseclub.com We look forward to hearing from you.